Shipping policy
TT PLAYA WEAR SHIPPING POLICY
ORDER PROCESSING
TT PLAYA WEAR products are produced and fulfilled on demand. Because many of our items are made specifically for each order, please allow time for production before your order ships.
Processing and production times may vary depending on the product, order volume, product availability, and fulfillment location. Once your order has shipped, you will receive tracking information when available.
SHIPPING & DELIVERY
Shipping rates and available delivery options are calculated and displayed at checkout based on your order and delivery destination.
Delivery estimates shown at checkout begin after an order has been processed and fulfilled. Production time and shipping time are separate.
Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, customs processing, high order volume, and other circumstances outside our control may affect delivery.
MULTIPLE SHIPMENTS
Some TT PLAYA WEAR products may be produced by different fulfillment facilities. As a result, products purchased together may occasionally arrive in separate packages or at different times.
You will not be charged additional shipping solely because we divide an order into multiple shipments after purchase.
TRACKING
When tracking information is available, it will be sent to the email address provided with your order.
Please allow time for tracking information to update after receiving your shipping confirmation.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping information, contact us as soon as possible at ttplayawear@gmail.com. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been submitted.
TT PLAYA WEAR is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
LOST, DAMAGED OR INCORRECT ORDERS
If your package appears to be lost in transit, arrives damaged, or you receive an incorrect item, contact us at ttplayawear@gmail.com with your order number and relevant details.
For damaged or incorrect merchandise, photographs may be requested so that we can investigate the issue with our fulfillment provider and determine the appropriate resolution.
INTERNATIONAL SHIPPING
When international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International delivery times may vary due to customs processing and local carrier operations.
RETURNS
Shipping related to returns, exchanges, damaged merchandise, or incorrect merchandise is handled according to our Return & Refund Policy.
Please contact us before returning merchandise. Do not send a return to an address found on the original package unless we specifically instruct you to do so.
CONTACT
Questions about shipping or an existing order can be sent to:
TT PLAYA WEAR
ttplayawear@gmail.com
ttplayawear.com